TERMS of HIRE:
Castles are supplied on a first come first served basis and may be booked online. PAYMENT IN FULL IS REQUIRED AT TIME OF BOOKING via GOOGLE CHECKOUT.
The cost of the castle includes installation/ removal, crash mat and public liability insurance.
Why do we we ask for payment in full at time of booking?
Because people change their minds, generally at the last moment. This results in loss of revenue and extra work for our staff. It also denies a GENUINE customer the right to book a castle that has been exclusively held from the time of booking.
CANCELLATION: Cancellations will be accepted free of charge up to 24 hours prior to the event. A credit note will then be issued, which can be redeemed against any future booking. Cancellations within 24 hours of the event incur a 50% cancellation charge
Please ensure a 13 amp power supply is made available for our use within 100 yards of the castle, otherwise a petrol generator can be booked. Phone for details
The dimensions of a castle i.e 12ftx12ft, reflect the area needed to peg a castle to the ground. A further 5 feet is needed on the length to accomodate the motor and crash mat.
The daily price quoted on our website is for a maximum hiring of 8 hours PLEASE NOTE: Castles are delivered and collected from dawn to dusk. Should you require a castle during the hours of darkness, please book overnight and the castle will be collected at a time to suit you the following day. Each van delivers several castles. Therefore, delivery/collection times requested, can only be accepted as approximate. However, we will endeavour to keep you informed of any significant change. Persons using the inflatable do so at their own risk. The following conditions are precedent to our public liability insurance.
1. Kids Castles have an age limit of 14 years and maximum use of 6 kids at a time.
2. A responsible adult (over 18 years of age) must supervise children at all times whilst on the inflatable.
3. Mascot hire can only be used by one allocated adult over 18 year of age.
4. Please do not allow anyone on the inflatable whilst inflating/deflating.
5 Children are not allowed to climb, sit or hang on the inflatable walls.
6. Do not allow children to bounce on the front safety step. The safety step is to assist users in getting on/off safely.
7. Ensure the inflatable is not overcrowded. Limit the number of users to allow enough room for each child to play safely. Try to avoid small and large children using the inflatable at the same time.
8. All shoes, badges and jewellery must be removed. We also recommend spectacles be removed.
9. No food or drinks to be consumed whilst on the inflatable, to avoid both mess and possibility of choking.
10. No party poppers, coloured streamers or silly string, as they can stain.
11. No smoking, fireworks, fires or barbeques to be used near the inflatable.
12. No pets to be allowed on the inflatable.
13. If any person suffers with back or neck problems they should not use the inflatables.
14. Occasionally check that the inflatable is still securely pegged down.
15. Never switch the blower on and off whilst the inflatable is in use.
16. If the inflatable fails for whatever reason, evacuate immediately to prevent injury.
17. Please be aware the hirer is responsible for the safe keeping of the castle and accesories and will be held liable for loss or damage.
18. Only ONE special offer/discount may be applied to any one booking.
19. RAIN: All our castles are fitted with rain covers and the motor is safe to operate in rain. However, no bouncy castle is waterproof and in the event of a rain shower an inflatable will bubble and foam. This is caused by water landing on air escaping from the castle and is not dangerous. It is advisable to leave the castle inflated and use a towel to remove excess water after a rain shower. If you are worried about the risk of rain on your party day we advise you not to book a castle for outdoor use and consider hiring a hall.
20. CANCELLATION: Cancellations will be accepted free of charge provided 24 hours notice is given. A credit will then be given which can be redeemed against any future booking. Cancellations within 24 hours of the event incur a 50% cancellation charge.
20. BE AWARE that a bouncy castle is a large, heavy, item and may become wet and muddy. Please ensure CLEAR PASSAGE is made available for delivery and collection. We cannot be held liable for any damage caused whilst transporting a castle through a property.
21. SECURITY DEPOSITS: Any security deposit paid will be refunded in full on the safe return of the goods, provided the goods are returned in the condition they were supplied. Any loss of equipment will have to be replaced as new.
22. Absolutely NO REFUNDS (subject to statutory regulations or charge backs).
23. PRIVACY POLICY: No financial information is stored on this website.